Reclamations & Claims
Report issues with your order
If you received damaged, defective, or incorrect items, we are here to help. Submit a claim and our team will work to resolve the issue quickly.
How it works
Submit claim
Fill out the claim form with details and photos
Review
Our team reviews your claim within 24-48 hours
Resolution
We will contact you with resolution options
Important information
- Claims must be filed within 24 hours of delivery for shipping damage
- Keep all original packaging until your claim is resolved
- Photos are required for all damage and defect claims
- Warranty claims may require proof of purchase date
Common claim types
Damaged package
If your package arrived damaged, document the external damage before opening. Take photos of the box and all contents.
Missing shipment
If tracking shows delivered but you did not receive it, check with neighbors and verify the delivery address before filing a claim.
Need immediate assistance?
Contact our claims team at info@parto.lt or call +370 686 20868